0607

Unlike other products, once fabric has been cut to order it cannot be recirculated into our inventory. For this reason, Blue Moon Fabrics cannot accept returns or exchanges unless the fabric was damaged or is flawed upon delivery.

We apologize for this mishap! Our team prides itself on the service we provide and we’ll do our best to make it right. Once you receive your shipment please inspect all items thoroughly. You have 15 days from the date your order was placed to notify us of any flaws. Requests sent after 15 days will not qualify for a replacement or refund. To begin your request, send an email to americanspandex@gmail.com, and a member of our team will contact you once your case has been reviewed. The following must be included in your email: 

• Your Order Number
• Your best contact information
• Picture(s) of the damage, defect or incorrect item along with the order’s packing slip 

You may be required to return the damaged or defective item so do not cut into or use the item in question until your case has been resolved. Any items which have been used or cut into will not qualify for a replacement or refund.

If your order’s tracking status is DELIVERED, but you have not received your package, please contact the shipping carrier you selected at check out to see if your shipment is being held. Many times, the carrier has marked a shipment as “delivered” a little too early, and in most cases your shipment will arrive within 24 hours. 

If you consider your package lost or stolen, you must file a claim with the shipping carrier you selected at checkout. Blue Moon Fabrics will not contact the parcel service on your behalf. If you need information regarding your shipment such as tracking number, ship date, and last known location please email us at americanspandex@gmail.com. 

The shipping carrier and customer assume responsibility for the package once it has left our facility. We will not replace or issue a refund for any packages of the following circumstances:

• Package was held or returned due to incorrect or undeliverable address.
• Package was lost at any point in the parcel process.
• Package was stolen at any point in the parcel process.

At Blue Moon Fabrics, color is key! While we do our best to accurately represent color in our images, we can not guarantee an exact match. Colors will vary from screen to screen, so we highly recommend ordering swatches or color cards before making a fabric purchase. We do not accept returns or exchanges based on color difference, so this pro tip helps ensure our customers are satisfied with their selections before purchasing the yardage they need.

Yes, we do. We have a number of ways to obtain swatches of our fabrics. When ordering on bluemoonfabrics.com we offer both Swatches and Color Cards of our most popular fabric collections. Color Cards are also available for purchase in our retail store and swatches of most of our fabrics can be purchased for $1.50 each.

Unfortunately at this time we do not have the option to purchase less than 1 yard either in-store or on bluemoonfabrics.com. If you are questioning if fabric will suit your needs, we recommend ordering a swatch to view and handle the material in person before making your actual purchase. The dimension of a single yard vary per product, so please refer to the fabric's description on its product page to confirm a fabric's cut width and usable width before ordering.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

No you do not need a wholesale license to shop or purchase at Blue Moon Fabrics, we are open to the public.